Privacy

Privacy notice

This notice explains how Alpaca Inn collects, uses and protects your personal information, in line with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA). We keep it short and plain. Last updated: 27 September 2026.

Who we are

Alpaca Inn is a small self-catering guest cottage at Alpaca Inn Estate, 4 Reitz Street, Montagu, 6720, Western Cape, South Africa. For POPIA purposes we are the "responsible party" for the personal information we collect ourselves. You can reach us by phone or WhatsApp on 082 787 6538 (+27 82 787 6538).

What we collect

• Enquiries by phone or WhatsApp: your name, phone number and anything you choose to tell us, such as your dates, the number of guests or special requests. WhatsApp is run by WhatsApp LLC (Meta), which handles messages under its own privacy policy.
• Bookings through NightsBridge: our "Check Availability" buttons take you to NightsBridge (book.nightsbridge.com), a third-party booking service. NightsBridge collects your booking details, such as your name, contact details, stay dates and payment information, under its own privacy policy. We receive the booking details we need to prepare for and host your stay.
• Payments on our Pay page: payments are processed by SnapScan under its own terms. We receive confirmation of the payment, the amount and your booking reference, but not your card details.
• This website has no contact forms or user accounts, so we don't collect personal information through forms on the site.

Cookies and analytics

• Google Ads conversion tracking: this website uses the Google tag (gtag.js) so that we can see whether people who reach us from our Google ads go on to tap "Check Availability" or call or WhatsApp us. To do this, Google may set cookies or use similar technology and receives information such as your IP address, browser and device type, the pages you visit and those button taps. Google processes this information under its own privacy policy, and it may be processed outside South Africa. You can manage ad personalisation in My Ad Center and block or delete cookies in your browser settings.
• Website hosting: our website host keeps basic technical logs and overall visitor statistics (for example page views and the visitor's country) to run and secure the site.
• We don't use cookies to build a profile of you ourselves, and we don't sell your personal information.

Why we use your information

• To answer your enquiries and confirm, manage and host your booking (for example check-in arrangements and anything you need during your stay).
• To take and match payments to your booking.
• To keep records that tax and accounting laws require.
• To understand which of our adverts work, so we can spend our small advertising budget sensibly.

We rely on the grounds that POPIA allows: carrying out our agreement with you, our legitimate interests in running and promoting a small guesthouse, complying with the law, and your consent where it is needed.

Who we share it with

We only share personal information with the service providers we need (NightsBridge for bookings, SnapScan for payments, WhatsApp for messages and Google for advert measurement), or where the law requires it. Some of these providers store information outside South Africa; they are bound by their own privacy and data-protection commitments.

How long we keep it

• Enquiries that don't lead to a booking: deleted within 12 months.
• Booking and payment records: kept for as long as tax and accounting laws require, generally five years, then deleted.
• Google Ads measurement data: kept by Google according to its own retention settings.

Keeping it safe

We take reasonable steps to protect your information, such as only keeping what we need and limiting who can see it.

Your rights under POPIA

• Ask whether we hold personal information about you and request a copy of it.
• Ask us to correct or delete information that is inaccurate, out of date or no longer needed.
• Object to us using your information, including for direct marketing. We don't send marketing messages unless you ask us to.
• Withdraw your consent at any time where we rely on it.
• Complain to the Information Regulator (South Africa) if you're unhappy with how we handle your information. You can lodge a complaint through the Regulator's eServices portal or by email to POPIAComplaints@inforegulator.org.za. General enquiries: enquiries@inforegulator.org.za or 010 023 5200. Website: inforegulator.org.za.

We'd appreciate the chance to sort out any concern first, so please contact us.

Contact us

For any privacy question or request, phone or WhatsApp us on 082 787 6538.

Post: Alpaca Inn, Alpaca Inn Estate, 4 Reitz Street, Montagu, 6720, Western Cape, South Africa